Captiva

If someone suggests that you should have stopped the repair after learning it wasn't covered by warranty and contacted them instead to pay your local dealer directly, you can respond by saying that no one instructed you to do so.

"What are my rights after 30 days?"If an issue arises within 30 days and six months after purchase, you are eligible to ask for a repair or a replacement car. The seller of the automobile must establish that the issue did not exist when the car was sold. If they can do so and it is probable that you were aware of the fault, you will not get a refund. Requesting a new vehicle in this situation would have been excessive, however you should definitely seek reimbursement for the repair costs from the providing dealer, since they advised you to take the car to your local dealer. I would recommend sending an email to the company stating that you followed their advice and had the car inspected by your local dealer. The repair needed was not covered by warranty, and you are requesting a refund for the cost as they are responsible for the repair under the Consumer Protection Act 2015. Attached is the repair bill for reference.

a. They are only permitted to charge you an inspection fee if you have given prior consent. It is probable that you signed certain papers when you rented the automobile, and the fine print may include an inspection price. Request a copy if you have signed any documents. If you did not provide your signature, you are entitled to request a refund as you should have been given prior notice on the possible expenses. If you made a payment using a Credit Card and the dealer is unwilling to cooperate, you may request a refund from the Credit Card issuer after attempting to resolve the matter with the dealer. If a vehicle was bought within the last 6 months and a defect appears within this time, it is presumed to have been present at the time of purchase until proved otherwise. According to the Consumer Rights Act 2015, the dealer must repair the issue at no cost to the consumer. You may still make a claim under this section after the first 6-month term has ended if you can demonstrate that you reported the matter to the dealer before the initial 6-month period elapsed. This issue is not related to the manufacturer's warranty but rather to consumer protection laws. Therefore, it is only a problem between you and the dealer who sold you the product. No other Mercedes-Benz dealer or the Mercedes-Benz Approved Used warranty is included. Insist that the supplying dealer reimburse you for the amount you paid to the local dealer, using the Consumer Protection Act 2015. The supplying dealer technically has the right to ask you to return the car to them. However, in this situation, they actually recommended you to go to a local dealer. They made this suggestion under the mistaken assumption that the local dealer would fix the issue for free. This mistake is the responsibility of the supplying dealer. If the supplying dealer refuses to repay you and you have paid with a Credit Card, you may seek the refund from your Credit Card issuer. This illustrates the risks of purchasing a Mercedes-Benz vehicle from a distant Mercedes-Benz dealership. The MB Approved Used warranty does not cover defects that should have been identified and fixed before delivery. Your local dealer may have waived the inspection cost if you had purchased the automobile from them. However, dealers get upset when they are requested to fix warranty issues that should have been addressed by other dealers before the sale. Good luck.

Undoubtedly, diesel is more expensive than petrol, a factor to consider when evaluating fuel efficiency in terms of miles per gallon. What matters to me is that a 7-year-old petrol Mercedes with low mileage is a well-established choice in terms of expected dependability and future longevity (considered to have been little used), whereas a first-generation hybrid of the same age is significantly riskier.

If the automobile is classified as a Mercedes 'Approved Used' vehicle, the guarantee provided is of exceptional quality and will protect you against any issues that may arise during the first year. In essence, it is comparable to the 3-year warranty offered for brand new cars. However, I would refrain from purchasing one for long-term ownership due to the increasing likelihood of malfunctions with age. If I had the option, I would not purchase a 7-year-old EU6 diesel vehicle that is equipped with AdBlue, much alone one that is connected to a first-generation hybrid system. It is important to note that Li Ion battery packs deteriorate with time, not merely with consumption. This particular item will reach the age of 8 years at the time when the guarantee ceases to be valid. I distinctly recall a price estimate of £14,000 being mentioned for a potential replacement, and there is some uncertainty over the availability of such replacements from Mercedes. If the HV battery dies, the vehicle will not be able to drive at all.

Historically, early Mercedes hybrids such as the C300h and C350e were not renowned for their dependability. A cursory search will reveal several accounts of battery malfunctions and other related problems. In my opinion, it was not a wise decision to combine a sophisticated EU6 diesel engine, which is notorious for its AdBlue issues, with a sophisticated hybrid system. Regarding the economy, we offer a more streamlined 2019 C300 (petrol) that achieves a fuel efficiency of 45+ mpg throughout a satisfactory journey.

I do not own any photographs that might be of assistance. If you lack confidence in your ability to interpret anything, it is advisable to refrain from further examination and instead seek the assistance of a competent specialist.

Have you already extracted the pumps? It is not necessary to remove the tank in order to do so. You elevate the backrest of the bench seats and get entry via the service covers. The pump units themselves are responsible for transferring the gasoline over the saddle. There seems to be a malfunction with these.

Have you physically removed the pump/senders to verify the presence of fuel? Given that there are 26 litres of fuel in the tank, I would anticipate the gauge to display a greater number of bars than only 3. It is possible that you have an inaccurate fuel gauge reading, and the vehicle is simply running out of petrol. During the era of the OM 646, we had a problem related to the collapse of the venturi in the fuel tank, which prevented the proper swirling of gasoline from the left side to the right side of the saddle. The issue occurred inside the senders.

Delivery pressure refers to the condition where the system will initiate as long as the high pressure side is functioning. Is it correct to believe that the engine is turning over but not igniting?

I have not seen this issue on the 213 model, but on the prior 211 and 212 versions, the pumps located in the tank were responsible for venturiing the gasoline over the saddle. If one of the pumps malfunctioned, the venturi also failed, causing the car to exhaust its fuel supply since it was no longer able to extract gasoline from the tank. Have you conducted a direct measurement of the current fuel pressure originating from the tank? For instance, if the minimum required delivery pressure is 3.8 bar, the pump may continue to operate, but if it only produces a pressure of 1.5 bar, it will not be able to provide the appropriate pressure.

The price of £200 for the motor is acceptable. Labour prices for MB vehicles are accessible to all customers prior to purchasing an MB vehicle. "Proper maintenance is not an expense, but rather an investment that yields returns." That is an MB strapline.

Considering the price, I would engage my Member of Parliament to address the situation. The exorbitant cost set by MB is endangering air quality.

The flaps being kept open is the only cause of it. Poor combustion that may or may not be beneficial for your DPF. The optimal approach is to rectify it thoroughly. Disregard the bodgers.

Congratulations on your recent acquisition of an automobile. Additionally, I would like to mention...

Have a pleasant time and ensure your safety 👍🏻

Indeed, we do. 👍

Adore it 😄

The amber lenses are effective in heavy rain and are worth experimenting with. However, I have not tested them against strong lighting yet.

Blue efficiency refers to the use of AdBlue, a liquid solution used in some vehicles to reduce harmful emissions.

Naturally, I intended to refer to Adblue, not aon.

However, the modern vehicle has a more powerful engine. There is a significant amount of discussion regarding Aon on this platform. Inquire Mercland on their expertise.

It seems that you, like many others, have encountered a situation where there is a discrepancy between the selling dealer and the warranties provided by Mercedes-Benz, namely the New Car Warranty and the MB Approved Used Warranty. The purchase of a car from Stratstone Bradford is distinct from the MB warranty. The MB warranty does not extend to defects that should have been identified and resolved by the selling dealer prior to delivering the vehicle to you. The selling dealer may request that you bring the automobile to a nearby dealer, who will be compensated by the selling dealer for repairing the defects that should have been addressed before the sale but were not. However, in such cases, it is important to note that this does not qualify as a warranty repair under the MB guarantee. It is only the merchant doing their duty as required by the Consumer Protection Act. Regarding your situation, it is important to note that both the broken door handle and the oil warning light were indeed present at the time of purchase. Consequently, both problems fall within the responsibility of the selling dealer and are not covered by the MB guarantee. The primary concern is that the local dealer considers the selling dealer as their customer, not you. Consequently, the local dealer will only act upon the instructions of the selling dealer, as they are the ones responsible for payment. They will not bear any additional expenses resulting from your unsatisfactory purchasing experience with the selling dealer, such as lost work days or transportation costs. Regrettably, a prevalent grievance on the forum is the frequent occurrence of inadequately prepared vehicles that were expected to undergo a comprehensive inspection as part of the 'Mercedes-Benz Approved Used' programme. It can be inferred that the selling dealer finds it more cost-effective to wait for the customer to complain and then pay for the repairs, rather than conducting pre-sale inspections as they should. This is evident from their failure to order the spare key in advance, which should have been done before the car was even put up for sale. At this juncture, considering that you have had the automobile for a duration of 6 months, I suggest persisting in rectifying the flaws. You may consider composing a letter sent to the dealer main, outlining the expenses you have accrued in order to fix defects that should have been identified prior to the delivery of the product. Subsequently, you may inquire if they are amenable to providing any kind of compensation. If they are willing to negotiate, then offering a complimentary MB Service Plan or extending the MB warranty for an extra year (year 4) might be seen as a favourable outcome. Alternatively, you may choose to lodge a complaint with MB UK, specifically addressing the CEO at the Milton Keynes headquarters. Another option is to file a complaint with the Ombudsman. However, if the only remaining problem is the engine oil warning light, I would recommend just having it repaired and moving on from this unpleasant incident.

Typical display of England's performance.

What was your fuel efficiency prior to the update? Was the prior fuel efficiency assessed using the method of filling the tank to its maximum capacity and comparing it to the amount of fuel consumed? Additionally, how much farther does your dashboard display indicate compared to this measurement?