My experience is similar, although it's with an Android phone made by Motorola. After exploring the Media options, I noticed that Android Auto and Carplay were both marked as greyed out. This being the situation, further action is futile. Is it possible to get around this? Everything else, including the ability to transmit Waze routes from my phone, appears to be functioning normally, and I have also paid for the OTA upgrades. Even if they are in the car, they are worthless without AA because I can't charge them.
I am not very tech savvy, so any suggestions would be greatly appreciated.