2021 Sportage Petrol - Fourth Service

[Spiderer]

My vehicle is scheduled for its fourth servicing on Wednesday. The vehicle has only been driven 20,000 miles, with the majority not being highway travel (purchased in March 2024). Purchased the vehicle at 16,000 miles.

A service appointment has been scheduled at a Kia dealership.
Are there any specific considerations I should be aware of after the completion of the service?

Given that it is a fourth service, it seems that in addition to the standard oil and oil filter change, as well as the air filter replacement, they would additionally substitute
Air purification filter
Air filter for climate control
Brake fluid

Is this accurate? I purchased the service plan, which was much more economical than acquiring the services separately (about £465 for the 4th service and £323 for the 5th). The total with Emac amounted to £599 for both services.

Finally, what is the typical duration?

Thank you, everyone.

[Messand]

Indeed, based on my experience, they will replace the oil and filter, as well as inspect for hidden nails or screws in the tires.
There, you may have discovered a reputable Kia dealership.
Best of luck

[HolyRoach]

Assuming all prior maintenance has been conducted following KIA's plan, your warranty should stay valid until the conclusion of seven years. It seems improbable that you would abruptly increase the mileage to exceed 100,000 during the remaining period.

By wisely purchasing an EMaC service package, you are enjoying a significant decrease in standard service costs. Service number 4 is substantial, however service number 5 requires far less effort; I cannot see how they justify a fee of £323. Preserving the KIA warranty for the full duration of seven years is essential if you want to retain the vehicle long-term; thus, I trust that all prior maintenance has been conducted at the appropriate intervals within the KIA dealership network. KIA would want to meticulously examine any invoices for services conducted outside to identify potential justifications for denying a costly warranty claim.

I anticipate that if the vehicle is scheduled for the morning opening, it will be returned between 1000 and 1200 hours. I often leave the vehicle, observe the news on the television, and have one or two complimentary coffees before exiting to have breakfast at a local restaurant. At times, I have gotten a call from the dealer's receptionist before I have completed my meal.

I consistently take the complimentary wash and hoover provided, since I am not too concerned with maintaining the cleanest, shiniest vehicle in the community. This likely adds around 15 minutes to the duration. A brief inspection of the cabin filter, if included in the service, will provide insight into the thoroughness of the work conducted. On one occasion, I raised a concern, and when the photographic proof revealed the soiled filter, the service manager profusely apologised. Subsequently, when the vehicle was little more than six years old, I submitted a claim for a malfunctioning rear camera and retractable baggage cover. Since the KIA dealer had exclusively maintained the automobile, the process was executed promptly and without dispute.

Best of luck in ascertaining if your selected dealer does the necessary tasks, since some, like all brands, have been known to compromise on some aspects of the job.

[Spiderer]

Recently, I have encountered dishonest garages.

The rear passenger door required replacement, and the service was performed by a prominent insurance-affiliated shop.

Upon examination
The door replacement was completed, however the rubber seals were not replaced. They reattached the rubber from the old door using adhesive.
There was no damage to the wheel; nonetheless, it was deemed necessary to undergo an alloy wheel refurbishment. The refurbishment specialists removed one layer from the wheel, noting that only two layers may be removed using this method.

The vehicle was not cleaned, and there were scuffs on the rear leather seat, perhaps due to the absence of a protective cover during the operation.

I contacted them to express that the work was substandard, and they scheduled another repair. Although the repair was completed, the rubber seal continues to detach.

Discourse concluded.

[HolyRoach]

Individuals are allowed to express their grievances sometimes. However, it seems you have altered the parameters of the conversation, given your first topic was the pricing of the fourth service.

Any issues encountered with an insurer's suggested accident repairer do not affect the service schedule. You are at liberty to address the insurance over the substandard service performed by their designated repairer.

Your headline about 'Dishonest garages' raises some worry, as it prompts me to question if your vehicle has been serviced outside of the authorised dealer network, which might potentially affect any future warranty claims. If the vehicle has an exemplary dealer service history, then you should have no concerns in that regard.

[Spiderer]

The reason I included the event was to enhance my preparedness for the service. Should they fail to execute it properly.

I have seen cases when services are not delivered as intended, although clients are still charged.

[Uneripty]

"I have encountered cases where services are not rendered as intended, yet customers are still charged."

Regrettably, it is a prevalent practice in the business. My family and I have operated Kias for many years, and I have often received vehicles that I was invoiced for repairs that were obviously not performed. For me, brake fluid is the most prevalent. An inspection of the bleed nipples will ascertain if fluid has been purged. The absence of moisture and the lack of spanner witness marks indicate that this has not been performed.
Access to petrol fuel filters is located under the back seat. Knowledge will only be attained by your marking of the access hatch.
Pollen filters are often not considered a service item. A check of the air filter before and after servicing will reveal if it has been replaced. It is straightforward to ascertain if they are fresh replacements.
I have had a vehicle returned with the oil and filter unchanged, necessitating an independent oil analysis. Diesel.
These experiences include three distinct Kia dealerships. It is unfortunate that you must endure the procedure; nevertheless, my experience indicates that they will use every possible shortcut as you leisurely sip a coffee at the front of house, charging you for the privilege.

[Spiderer]

I completed my assignments and captured photographs wherever possible. The only aspect requiring examination is the brake fluid; I believe a brake fluid analysis from Kwik Fit will determine its contamination status. A significant degree of contamination indicates that the brake fluid has not been replaced.

[Spiderer]

Attended the servicing today and saw that the air filter/cabin filter had been replaced.
The oil seemed cleaner than prior to my submission, but I will verify tomorrow morning when the engine is cold.
I need confirmation that the brake fluid has been replaced, since I did not see any difference when driving after the service.

I requested an Engine Flush, advertised at £20 on the internet; nevertheless, the front desk attendant attempted to charge me £150, claiming it included work and the additive. I could not help but giggle at the fact that an engine flush only involves adding a can of additive to the engine and allowing the vehicle to operate for ten minutes. A group of fraudsters.

[Uneripty]

The brake pedal's sensation will remain same after a fluid replacement, unless air was previously present and has been eliminated. The brake fluid test assesses moisture absorption in the fluid, indicating its hygroscopic nature. Typically, fluid may last much beyond a two-year change interval without complications. Prolonged intervals without fluid alterations might result in complications with ABS pumps, particularly in motorcycles. The primary contamination may occur in the callipers, brake lines, and hoses, necessitating the expulsion of the old fluid via the bleed nipples.
The invoice will itemise the brake fluid replacement and provide a corresponding price. If the service schedule indicates that a brake fluid change is to be performed, it is expected to be executed. Not seen as a chance to deceive the buyer.
Presented herein are a few photos. The first instance had the dealership asserting that a fluid change had been performed, whereas the second instance confirmed that a fluid change had really been executed.

[Spiderer]

One method to ascertain if the brake fluid has been serviced is to inspect for impurities, correct? This should serve as a reliable indicator of whether this was accomplished. In my situation, they have marked all items on the list. I have also marked the option to change the fuel filter. My vehicle operates on petrol and is equipped with a lifetime fuel filter.

[Uneripty]

Without laboratory facilities, detecting pollutants is challenging. Most garages possess a moisture meter for assessing the fluid in the master cylinder reservoir. The fluid may darken somewhat over time.
Extract a little amount from the master cylinder reservoir and replace it with a small quantity of new fluid for aesthetic purposes; this is a fast procedure. This does not substitute the fluid that performs the function. The ABS pump and callipers need replacement by flushing and bleeding via the bleed nipples. It is that simple.
I have serviced vintage automobiles that have not had fluid changes for many years, resulting in fluid that is dark and rust-coloured. However, such constitutes extreme instances of negligence.