John T's Enchantment

[ZappaZeek]

Any advice would be welcomed. I purchased a Range Rover Evoque with a 2-liter petrol engine, registered at the end of July 2022. I have possessed the vehicle for three and a half months. Three weeks ago, a battery warning light illuminated when we were driving past a garage, prompting us to request a diagnostic examination. The alternator was found to be non-functional, prompting the order and installation of a new unit from JLR. A further issue was identified, and the electrician determined that the 48v hybrid battery was non-functional. Do I have any recourse with Land Rover, given that the car has only travelled 20,000 miles? The merchant from whom I purchased it is disinterested, asserting that it was in satisfactory condition at delivery.

[Workerat]

Contact JLR customer support.

[ZappaZeek]

Thank you.

[Automan]

The dealer is unresponsive; is this a big dealership offering a one-year approved used warranty, or a lesser independent dealer providing a three-month warranty? You did not specify.

[ZappaZeek]

They assert that they are a pre-owned JLR dealer, first offering a three-year RAC guarantee with a £50 hourly labour rate. However, they then stated the rate would be £70 per hour, despite their actual rates being £95 per hour. I have been informed that batteries are not included in the coverage. I would have expected the 48-volt battery to endure beyond 3 years and 4 months.

[Automan]

Are they an authorised JLR dealer? Your warranty description does not suggest that.

If you are dissatisfied with their handling of a warranty claim, consider reviewing the Consumer Rights Act or consulting Trading Standards. Regarding JLR, it is unlikely you would achieve a favourable outcome as the vehicle is over three years old.

[PeakyOtter]

Do the 48V batteries lack a 6-year warranty? Is the issue attributable to the battery or possibly the DC/DC converter? I recommend obtaining a proper diagnosis.
Do you possess access to a legal helpline, house insurance, or union membership?
Refer to the following for your entitlements.

When purchasing a pre-owned vehicle from a dealership, you are entitled under the Consumer Rights Act 2015 to obtain a car that is of adequate quality, suitable for its intended use, and accurately described. You may return a defective vehicle for a complete refund within the initial 30 days. Within six months, but beyond 30 days, a dealer is required to make one attempt at repair or replacement for a defect; if unsuccessful, you are entitled to a refund. After six months, you must demonstrate that the defect existed at the time of sale.

Your fundamental rights

The car must be free from defects and in acceptable condition relative to its age and mileage.
The vehicle must be suitable for any specific purpose communicated to the dealer, such as the capability to pull a caravan.
The vehicle must conform to its description, encompassing specifics in the advertisement, such as engine capacity and other physical condition aspects addressed.

Solutions for a malfunctioning vehicle

You are entitled to reject the vehicle and obtain a full refund within 30 days.

30 days to 6 months: Should a defect occur, you may request a repair or replacement from the dealer. Should this endeavour prove unsuccessful, you are entitled to a refund.

After six months, the onus is on you to demonstrate that the defect was present at the time of purchase.

Actions to take in the event of an error

Promptly notify the dealer to report the issue.

If an agreement cannot be attained, you may solicit assistance from an unbiased entity such as The Motor Ombudsman.

If the vehicle was acquired through financing, the Financial Ombudsman Service can provide assistance with any associated complaints.

Dealerships are prohibited from employing terms such as "sold as seen" to negate your legal rights.
 

[RumbleRex]

Obtain an accurate diagnosis from a JLR professional or authorised dealer. Anticipate an SURPRISE! I have encountered comparable alternators ranging from 1800 (Valeo, which is the original equipment manufacturer) to 2700 (JLR, which I have been informed is a Valeo but is priced at 900 more). My inverter has also failed, resulting in an additional expense of £800. To install the alternator, the front of the automobile must be removed, requiring six hours at the applicable hourly rate. ASTOUNDING!

[ZappaZeek]

Land Rover has consented to cover 80% of the repair costs, and the vehicle is now scheduled for repairs.

[Cassole]

You are exceedingly fortunate!