The Sport Lux model, available in March 2021, may be purchased via a 3-year PCP (Personal Contract Purchase) agreement.
After a period of 2 years and 7 months, my Mazda had its first failure to start. Mazda Assist promptly responded to the situation, identified a depleted battery, and successfully jump-started the vehicle at the roadside.
Afterwards, the vehicle was taken to the nearby dealership for inspection, during which no issues were identified.
Episode 2 - After a period of 6 weeks, the identical condition arises again, surprisingly in the exact same area. The technician who visited before, conducted the same diagnostic, and obtained the same conclusion as the dealership investigation.
Episode 3 - On the previous Tuesday, there was a failure to initiate (this time on my storage device). Mazda Assist promptly responded to the situation, conducted a thorough diagnosis, and the dealership thoroughly examined the matter.
The dealership's best recommendation was to keep my keys at a minimum distance of 7 meters away from the car. This implies that I need to relocate the keys from their current storage position, where they have been since I received them in March 2021.
Meanwhile, I must decide whether to replace the car after the 3-year PCP ends.
After being a loyal Mazda customer for 22 years, I am now faced with the decision of whether or not to spend more than £13k on the balloon payment for a car that has recently become unreliable.
I have sent this matter to Mazda Customer Relations for further action. We will now await the outcome.
Finally, reason triumphs.
After retrieving my vehicle following Episode 3, I am leaving the showroom with a firm determination to never return. However, I unexpectedly encounter the Salesman who negotiated my CX30 deal (now the Sales Manager) at the dealership. Upon learning the purpose of my visit, he informs me that I require a battery replacement. Consequently, 40 minutes later, I depart from the dealership with a newly installed battery.
Mazda, it is imperative that you become aware of and take action to instruct your Service teams to resolve this issue promptly.