I own intelligent metres, but they exhibit a remarkable lack of intelligence.
The electric metre is linked to their network, while the gas metre is connected to the electric metre.
According to them, the gas metre has never sent a reading due to insufficient network strength, while the electric metre successfully connects and is the only metre that does so.
The most unfavourable experience I had was a monthly payment of £260, which I found exorbitant. Despite my persistent complaints, the amount was only adjusted to £278.
However, after my credit debt exceeded £3,000, they declined to provide me with a refund. Instead, they reduced my monthly payment to £56.
Currently, both metres are not functioning properly. The utility company requests readings from me, which I fail to provide. However, if I do provide the readings, they use it as a pretext to modify the direct debit arrangement.
My current fixed plan will expire later this year, and I want to switch to a monthly billing plan. I will pay the payment each month and continue with the same process in the following month.