Could it be a defective Hermes module causing GLA to not connect to the internet?

[FreexPatty]

Salutations everyone,
It appears like there's a problem linking my new GLA 220d reg 2021 to either the internet or the Mercedes Me app. Even though I have the digital extra for the Remote Package turned on, I still can't open or close the doors, find the car, etc. Still, the Me button works in the vehicle for making calls. I can rule out an app-related problem because I didn't experience this with the prior A-Class.


My research has led me to believe that the Hermes module—which allows the vehicle to communicate with the internet and the app—may be at problem or in need of a software update; however, I cannot say for sure at this time. The MB shop in Dartford told me I'd have to pay an outrageous £250 to have a diagnosis; after that, we'll figure out what the problem is. A couple local independent dealerships that focus on MB either didn't understand my question or suggested I contact MB directly.

Does anyone have any insight on how to fix this from personal experience? I reside in Bromley, in case this is useful.

Thank you ahead of time.

[Lemmand]

Contact these individuals:

[Lemmand]

https://www.commandonline.co.uk/Mercedes-iPod-solutions/?AffDirectURL=https://www.commandonline.co.uk/

[Maidaser]

MB and others charge around £250 for an hour of labour.

[Squirrrel]

Am I still obligated to pay the former owner for this Mercedes-Benz? Only a dealer can attach it to you, as far as I remember.

[FreexPatty]

Sure, I took the vehicle identification number (VIN) and other forms of identification to the MB dealership so they could transfer ownership of the vehicle to me. However, the problem with the internet still persisted. Following st13phil's advice, I contacted Command yesterday; I'm considering bringing the vehicle there for inspection.