Kia application issues

[tr4s]

Greetings everyone,
I have consistently encountered issues with the Kia App; initially minor, but today it has completely malfunctioned.
Attempted to initiate charging, but it indicated not connected.

After the doors repeatedly unlocked autonomously despite my locking them with the key fob and the handle button, I have reached my limit with this vehicle.
I visited the area and it indicates that we remain in our solicitors' parking lot; I have been shopping since then.
Why did Kia discontinue the previous app, which was satisfactory? Should I inform my insurance provider as it will not secure?

[Banman]

There appears to be a communication issue among the Car, the KIA Servers, and the App. The vehicle utilises a SIM card, similar to a mobile phone with a Vodafone connection.

Issues may arise when traversing regions with inadequate mobile reception. Similar to a mobile device, when a legitimate signal is absent, the car may engage 'Emergency' mode and thereafter become immobilised in that condition.


The sole remedy I have discovered is to undertake the following, but exclusively in an area with adequate mobile reception. Upon successful completion, it is probable that this task will not require repetition.

1. Reinitialise the head unit to facilitate the SIM's reset and reconnection. To accomplish this, with the vehicle running, insert a pen nib or a comparable object into the little aperture adjacent to the volume control. Allow the infotainment system to reboot.

Verify if the vehicle has a signal. In the upper right corner of the infotainment display, there is a little 'Kia' emblem accompanied by mobile bars indicating connection strength. If there is no signal, relocate to an area with superior reception.

3. From the main screen of the infotainment system, navigate to 'KIA Connect' and then select 'KIA Connect Settings'. Press [Reconfigure] and await confirmation of the connection.

4. Restart your mobile device and attempt to use the application again. If unsuccessful, I recommend uninstalling and reinstalling the application.

I trust this will be effective for you.

[tr4s]

Greetings, I appreciate your assistance. I transmitted the remote command and received the following message.

A remote command was transmitted, thereafter I received the message.
No reply obtained. Kindly verify the condition of your car.

[Carishme]

The incorrect location is rectified by selecting the maps page and the damaged circle located beneath the automobile icon near the bottom. A force reset is required, as the application does not automatically refresh to the Kia server and subsequently to the vehicle, in order to conserve the 12V battery.

You should utilise the charger app to initiate charges, rather than Connect.


If you lock the doors using the key fob or button and subsequently place the fob out of range, would the doors remain locked?
Are you referring to securing the car while attempting to access the trunk? The boot will open if the key is within range, even while the doors are closed.

[tr4s]

Greetings
The package has been delivered to my residence; nevertheless, I utilise a metal box to obstruct the fob signal as a precaution against theft, yet the doors continued to open. I disabled the smart opening feature today as it was somewhat bothersome.
Interestingly, I ceased charging as the device was fully charged; it completed the process autonomously. However, the app indicates an 80% charge with an estimated remaining time of 1.5 hours, despite this being almost 2 hours ago.

[Carishme]

The signal is escaping. Tins and Faraday pouches may deteriorate and permit signal transmission.
If the key is positioned beyond the designated range, the doors should remain secured.


In 2025, the fob will also enter a dormant state. Consult the manual for further details.

[tr4s]

Thank you for the information. Was unaware of the fobs entering a dormant state. However, my tin is sealed and waterproof. It is currently secured.

[WannaVulture]

Have you reinstalled the application or consulted the main dealer for guidance? I possess a 2020 Sportage and encountered difficulties with the new application. I have simply discarded it. 🤣

[tr4s]

Indeed, I will visit the dealer on Monday. I only hope they can resolve the issue, as it is a satisfactory vehicle for short trips.

[depofly]

The application indicates that the 'Privacy' component requires 'refreshing'.
This may elucidate why the Scheduled Charging issue resurfaced last night. Onwards and upward!
 

[Carishme]

New Terms and Conditions and Privacy Policy to accept.
I will inform you once you enter the vehicle.

[depofly]

Indeed. Once again, a genuinely captivating read.