Multiple Seats

[SundayShoes]

I am experiencing a problem with my SL400, which I purchased three weeks ago.
The lumbar section of the seat fails to inflate, as confirmed by my reader.
The bolsters inflate and deflate, and the massaging function operates as well.

The passenger side is in satisfactory condition.
Uncertain how the massage can function unless it employs an alternative bladder.
If the bladder is perforated, the seat would likely not retain air until it is compartmentalised.
It appears to be a costly task including the removal of the seat and disassembly.
I own a warranty but lack MD, so I am uncertain regarding this claim and am awaiting a response.
Additionally, the cornering headlamps do not pivot as intended.
It is not a significant issue, but I purchased the vehicle due to its specifications.
United Kingdom
Do you have any opinions?

[Captiva]

Regarding the lights, if you have not yet done so, it is advisable to verify that the vehicle is configured for 'left-hand traffic' in the onboard menu. If configured for right-hand traffic, the ILS will be inoperative.

[Uneripty]

Did you purchase from a dealer rather than an individual?

If this is the case, the Consumer Rights Act entitles you to return the vehicle to the dealer for repairs. You own this entitlement for any issues identified within six months from the date of purchase. The dealer is responsible for resolving this issue; it is his concern, not yours.


While I believe this to be the case, I must verify; however, within 30 days of purchase, you are entitled to a full refund upon returning the vehicle—though I suspect you may not like to pursue this course of action about this matter.

[SundayShoes]

Indeed, the scanner displays an error indicating that the motor is obstructed or something like.

[SundayShoes]

As a dealer, I own a written warranty and am uncertain whether the issue lies with the seller or the warranty organisation.
I have reviewed the fine print; chairs are not excluded, although headlamp bulbs are. However, my lights function but do not swivel, so I am uncertain if that is included.
I will call them tomorrow; I suspect the garage is evading my enquiries.

I am uncertain about how to enforce the Sale of Goods Act, as solicitors are costly and the process is protracted.

[NotePapa]

At this juncture, I believe it is unnecessary to adopt a combative stance.
Allow the dealer the opportunity to astonish you.


He will be well informed of the SOGA exposure he possesses.

Best of luck, and kindly inform us of the outcome.

[Istairde]

Unrelated to the warranty company. If the dealer seeks to make a claim, that is advantageous; however, if the warranty provider does not provide coverage, the financial responsibility falls to the dealer. There is no necessity to employ legal personnel. Inform them that you seek a repair in accordance with the Consumer Rights Act 2015. Schedule a time...do not take it until repaired...or get a refund.