Are Kia Assured features obligatory for dealerships?

[Mezuzzi]

Greetings,
I acquired a Kia Assured vehicle from a "Kia approved" franchise outlet in London. The vehicle was listed as "Kia Assured" on the official Kia website.


It is my understanding that all Kia Assured vehicles are entitled to identical perks. The dealership informed me that they do not offer "driveaway insurance," necessitating payment for coverage on the day I got the vehicle. Is that typical? Is the franchise permitted to eliminate some advantages from the Kia Assured list?

They stated that I do not own the £250 voucher for my initial insurance claim; nonetheless, I obtained an email from Kia confirming that I am entitled to this advantage and should not overlook it.

Ultimately, when purchasing the vehicle, the dealer informed me that they had conducted a recent MOT and servicing. However, they did not comply, prompting me to request their immediate action.

Is it customary to exhibit such poor transparency and perhaps dishonesty regarding MOT and servicing?

Thank you.

[JetstreamJay]

Despite their assertions that I could not obtain insurance, I successfully acquired it for my Sorento, which was "guaranteed" due to my statement of this:

[JetstreamJay]

https://used-uk.kia.com/buying-an-assured-car/

[JetstreamJay]

The only consideration is the warranty; you receive the remaining duration, which in my case was 6 years and 6 months, as opposed to a fresh 7-year warranty with approval.

I received the surplus voucher via email.

[Mezuzzi]

Thank you for your prompt response. Did you obtain a recent MOT and service at the time of acquisition?

[JetstreamJay]

No, my automobile was merely five months old at the time of purchase, thus there was no necessity for either.

[CodeCabbie]

They stated that I do not own a £250 voucher for my initial insurance claim; nonetheless, I received an email from Kia confirming that I am entitled to this benefit and should not overlook it.

Do not be concerned about that. That is only obtainable through the third-party insurance company, not Kia. In the event of an accident, simply contact your insurance company. Utilising the third-party option will elevate your insurance company's excess, which is the whole purpose of the £250 coupon.


The Kia Excess Return Voucher and Kia Accident Aftercare are offered by Car Care Plan Limited.