Inquiry about service plan purchase requirements in the UK

[CrownChikk]

I reside in the United Kingdom. I purchased a brand new CX30 earlier this week. The dealer from whom I purchased the vehicle was not local and advised that it would be more advantageous to get a service plan from my local Mazda dealer, since servicing must be conducted at the dealership where the plan was purchased.
The plan is priced at £899; nevertheless, a local dealer offered me £1064, citing that the cost exceeds the £899 shown on Mazda's website due to my failure to purchase the plan at the time of sale. The current cost of separate services at the same dealer is £1172.
I contacted Mazda UK, however the representative I dealt with was quite inexperienced and would consult with colleagues before responding to me. She said that it is a nationwide service package, allowing servicing at any dealer regardless of the purchase location.

Is it accurate that one must purchase the service plan from the dealership where the vehicle will be serviced? Is the attempted exploitation regarding service plans commonplace?

[RacingNight]

Certainly, no individual would purchase a service plan if it were limited to a single dealer. What if you relocated to a different region?

My service plan was £759 for three years, but was provided at no cost due to my negotiated discount.

[CrownChikk]

I agree, but why would the dealer from whom I purchased it refrain from offering me a plan?

[RacingNight]

It seems peculiar, does it not? I am uncertain, since I have not yet received mine; but, based on my dealer's explanation of its use, I believe the service plan may only function as an insurance policy that one claims against when a service is performed. Glad to be proved incorrect on that, since it seems to be a tedious task.

[Inspirli]

The individual who sold me my vehicle informed me that there were two plans: a national plan and a local plan. Each time I had the vehicle serviced, it required inspection. This sort of dissatisfaction is why I do not regret distancing myself from Mazda. The Cupra service package was £99 for two services, with no complications, and is applicable at any time, even for Seat vehicles. Following the second year, I am eligible to purchase a service package directly from Cupra. Cancelling my Mazda plan required extensive correspondence with many agencies to determine the responsible party for the plan.

You should be able to get the £899 bargain from Mazda headquarters if the selling dealer erred, but I would not rely on Mazda being very accommodating.

[CrownChikk]

National strategy and dealer plan for Mazda UK. However, the dealerships seem to decline selling the Mazda UK plan, probably due to financial unviability. I have tried four times, without success. I will not pursue acquiring one unless someone can provide me with the contact information of a dealer willing to sell it. Mazda UK has shown a semblance of care but asserts that they are unable to offer me the plan (why?). I am sceptical that I will get any more communication from them. They attempted to dissociate themselves from the dealerships throughout our conversation. Perhaps this explains why my closest dealership will soon cease selling Mazdas.

I anticipate writing a letter if Mazda UK does not respond to me. It is a misrepresentation on their side to display such service plan costs on their website.

[RacingNight]

This data seems to correlate with the price stated by my dealer (£759 for a CX-30 G), although it is published on the Mazda UK website, suggesting it may represent the national pricing.

It specifies that it must be conducted at "a Mazda Approved Dealership," which suggests any authorised dealer to me.

[RacingNight]

https://www.mazda.co.uk/owners-section/services/service-plan/#

[CrownChikk]

It is the national option; any dealer may be used. My version is the X model, priced at £899 (if someone is willing to sell it to me!). You are fortunate to have obtained one. Which dealer did you use and how long ago was that? I may contact them!

[RacingNight]

My dealer is Vospers located near Exeter.

I have not received it yet, since the vehicle will not arrive until next week; nonetheless, they proposed it as a complimentary item during the talks.

[CrownChikk]

Thank you, I will contact them on Monday.