Jump to content

JetstreamJay

Members
  • Posts

    235
  • Joined

  • Last visited

JetstreamJay's Achievements

Apprentice

Apprentice (3/14)

  • First Post
  • Collaborator
  • Conversation Starter
  • Week One Done
  • One Month Later

Recent Badges

0

Reputation

  1. It would be very unfair to sell the vehicle in its current state. It was confirmed by the individual who examined my car as well. Warranty (or, more accurately, goodwill) coverage is available for up to ten years, as they indicated. Indeed, the plastic components are not repainted. However, I will not budge from this issue; I want to pursue legal action, ombudsman. Please refrain from contacting the ombudsman until we have discussed your request, they told me when I spoke with them today. From what I've heard today, this is the case.
  2. Greetings, everybody! In regards to a paint defect problem on my 2018 Mercedes-Benz A-Class in the UK, I would appreciate any guidance and stories from others who have been through the same thing. After my first contact with Mercedes-Benz, they sent me to an approved body repair centre for the brand. On December 18, 2025, the vehicle had an inspection. I did not get a formal report, but the technician did tell me that the whole car had major paint problems and that the amount of degradation is not usual for the vehicle's age. I was also told that the results will be shared with Mercedes-Benz UK and that the decision for any kind of goodwill repair would be made by corporate. Following this, Mercedes-Benz UK extended an offer to contribute 25% towards the repair as a gesture of goodwill. I have previously spoken with customer support and submitted a formal written appeal over this offer. I am of the opinion that it is unreasonable considering the seriousness of the issue, the vehicle's age, and the fact that an Approved repairer conducted the inspection. Very seldom does a high-end brand's paint deteriorate to this degree in such a short amount of time. The situation has now escalated to the point that I am contemplating taking it to The Motor Ombudsman. I was wondering whether anybody in the UK has dealt with a same paint problem with a Mercedes. Should I try to get a larger contribution, or do you think a 25% goodwill offer is reasonable here? Anything you can tell me would be much appreciated.
  3. Disgrace! It appears I possess a diagnostic instrument destined for the scrapheap. πŸ˜„
  4. Greetings. I possess the iCarsoft MB V2, but I no longer own a Mercedes. Given that the hardware is identical, might this be upgraded to a Pro version capable of servicing all vehicles?
  5. No, my automobile was merely five months old at the time of purchase, thus there was no necessity for either.
  6. The only consideration is the warranty; you receive the remaining duration, which in my case was 6 years and 6 months, as opposed to a fresh 7-year warranty with approval. I received the surplus voucher via email.
  7. Despite their assertions that I could not obtain insurance, I successfully acquired it for my Sorento, which was "guaranteed" due to my statement of this:
  8. An electric motor has malfunctioned. I could not comprehend the statement, but I believe it pertains to the exhaust manifold. It is possible that the swirl flaps are malfunctioning. The turbo must be removed. The repair will not be inexpensive.
  9. I have shared this in the "What have you done to your Merc today" thread, but I believe it may also be beneficial to put it here. I will provide any updates or solutions in due time. E350 CDi has the updated OM642 engine. EML activated en route to work on Friday. Successfully transported me there and back home, fortunately, without any apparent symptoms. Operated regularly, smoothly, without any knocks, responded well under moderate load, and emitted no smoke (did not attempt full acceleration). I presented it to my independent entity first thing this morning. It began adequately but exhibited hesitance in shifting gears. The vehicle shifts down automatically at approximately 3,000 RPM, while manual paddle shifting occurs at 2,500 RPM, and it does not exceed 5th gear with the 7G-Tronic gearbox. Otherwise, it seems satisfactory. I suspected the NOx sensor, but the mechanic disagreed, considering the gearbox issues observed this morning. I anticipate a call.
  10. The caravan seems to be engaging its brakes, which may be confounding the car's safety systems and perhaps triggering limp mode; however, I cannot ascertain why '200 miles' would be relevant. Did you want to refer to ESP rather than SRS? Was the vehicle 'coded' appropriately when the towbar was installed? To my knowledge, this is a procedure performed by MB, however I am uncertain about the age at when it became relevant. Opinions are divided on its need. Technology, indeed πŸ™‚
  11. Greetings, The air conditioning in my 2011 GL350 Blue Efficiency fails to provide cold air. All systems seem to be functioning well; I have examined the air temperature sensors using my iCarsoft, and no issues have been detected. It has never effectively cooled the incoming air since I acquired it, and using the system for over 15 minutes yields no improvement in the air supply temperatures inside the vehicle. The nearby garage has replenished the system's refrigerant. They extracted 750g of petrol and replaced it with 950g. The hoover test and other assessments were successfully completed with no leakage detected. The Icarsoft indicates a system pressure of 6.5 bar, but I am uncertain of its location (before or post-evaporator, etc.). The feature on the Icarsoft indicates that the compressor's duty is being appropriately requested, reaching 100% when fully cold, and gradually decreasing when the AC is turned off, in accordance with the control functionality. Do you have any suggestions on potential issues or methods for physically inspecting components to ascertain functionality before consulting a local mechanic?I seen a video on YouTube about possible collapsed compressor pipes, but I am uncertain whether that pertains to these automobiles. Thank you for your assistance.
×
×
  • Create New...